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Retail
Raffle and prize delivery management platform for retail
A multi-company web platform to manage raffles, winners and prize pickups with digital signatures — used by retail groups selling perfumes, beverages, electronics and more.
- Digital product
- Custom development
- Continuous improvement
Context
Retail groups that sell through raffles — from perfumes and beverages to electronics — run draws frequently, often across more than one store or channel. Prizes may include add-ons such as accessories and gifts. Tracking who won and who had already picked up their prize lived in notes and spreadsheets: it was hard to see what was pending, and there was no proof of delivery.
Challenge
- Quickly find the winner and the matching prize at pickup time.
- Prove every delivery.
- Serve different companies and segments on the same platform, each seeing only its own data.
- Fit a retail business budget: clear scope, short timeline and predictable cost.
Approach
The first release was built with fixed scope and a 15-business-day timeline:
- Stores, users with per-store access, raffles and prizes with their add-ons.
- Recording the winner of each prize and searching by date, name, value or prize — ignoring accents and special characters, the way people actually type.
- Recording pickups with a finger-drawn signature on a phone or tablet, with the customer’s name pre-filled, plus label printing.
- Reports of delivered prizes and prizes not yet picked up.
- Responsive interface designed for use at the counter or on delivery.
Continuous improvement
Driven by real use, the system evolved in short cycles into a multi-company platform ready for any kind of product:
- Data separation by company, to safely serve groups from different segments.
- Raffle groups with their own numbering, configurable prefix and number limit.
- Per-group permissions.
- Optional pickup control for raffles that don’t require a signature.
- Dashboard with metrics by period and raffle type.
Outcome
- Raffles, winners and pickups in one place, with a signed receipt for every delivery.
- Pending prizes visible at any time.
- A solution that grew with its clients — from a lean first scope to a platform used by retailers across multiple segments, without needing a rewrite.